TOPS Surgical Specialty Hospital Achieves Healthgrades 2021 Outstanding Patient Experience Award
June 28, 2021 (HOUSTON) – TOPS Surgical Specialty Hospital achieved the 2021 Healthgrades Outstanding Patient Experience Award, a distinction that recognizes TOPS Hospital in the top 15% of hospitals nationwide. 2021 is the second year that TOPS Hospital has achieved the award.
The Outstanding Patient Experience Award is based on patient experience surveys to the Centers for Medicare and Medicaid Services (CMS). Survey questions focus on patients’ perspective of the care they received in a hospital, ranging from cleanliness and noise levels, to factors such as provider communication and responsiveness to patients’ needs. It also measures whether a patient would recommend the hospital to friends or family, as well as their overall rating of the hospital.
“Healthcare is multifaceted, and our goal remains the same – to care for every patient and their family as if they were our own. Each patient, each family, every time,” says Grant Magness, CEO of TOPS Hospital. “We are proud to earn the Healthgrades Outstanding Patient Experience Award again. It’s an accurate reflection of the commitment to our patients and their families.”
Serving the North Houston Community, TOPS Surgical Specialty Hospital is a physician-owned hospital that earned a 5-Star Rating for Overall Hospital Quality from The Centers for Medicare and Medicaid Services. The Joint Commission rated TOPS with a Certificate of Distinction for Joint Replacement Hip & Knee for four years. TOPS earned the Guardian of Excellence Award from Press Ganey for Inpatient Experience for six years. TOPS also earned the Patient Experience Award from Healthgrades. For more information go to http://tops-hospital.com.