Nondiscrimination Notice & Language Assistance

TOPS Surgical Specialty Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.  TOPS Surgical Specialty Hospital does not exclude people or treat them differently because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.  Our health plans are also subject to the section 1557 nondiscrimination requirements and will be operated accordingly.

We Provide Aids for People with Disabilities and Language Assistance

• Provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
  • qualified sign language interpreters, video remote interpreting or other aids for hearing impaired individuals
  • written information in multiple formats including large print, audio, accessible electronic formats, or other formats for visually impaired individuals

• Provides free language services to people whose primary language is not English, such as:
  • qualified interpreters or a language line that provides translators in several languages
  • information written in other languages
  • patients should request language assistance at time of scheduling

If you need these services, contact TOPS Surgical Specialty Hospital’s ADA Coordinator at (281) 539-2900.

If you believe that TOPS Surgical Specialty Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

ADA Coordinator
TOPS Surgical Specialty Hospital
17080 Red Oak Drive
Houston, Texas 77090
Phone: (281) 539-2900
Fax: (281) 715-4525
tsshcontactus@uspi.com

You can file a grievance in person or by mail, fax or email.  If you need help filing a grievance, TOPS Surgical Specialty Hospital’s ADA Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C.  20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

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Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html